Refund & Delivery Policy
This policy applies to digital codes and gift cards purchased directly from PayCorp Tech Services - FZCO by end customers (B2C). Purchases by business partners are governed by their supply agreement.
1. Delivery
- All products are digital. Nothing is shipped physically.
- Codes are delivered to the email address or account provided at checkout, usually within a few minutes after payment confirmation, and in any case within 24 hours.
- Orders may be held for additional verification to prevent fraud. If verification fails, the order is cancelled and refunded.
- If you have not received your code within 24 hours, please check your spam folder and contact us at mail@paytechcorpservices.com with your order number.
2. Refunds
Because digital codes can be used immediately once revealed or delivered, all sales are final except in the following cases, where you are entitled to a replacement or a full refund:
- the code was not delivered;
- the code is invalid or was already redeemed before delivery to you;
- you received a product, value or region different from what you ordered;
- you were charged twice or incorrectly for the same order.
Refunds are not available if the code has been redeemed by you, if you selected the wrong region or product, or if the brand owner restricts or closes your account after redemption.
3. How to request a refund
Email mail@paytechcorpservices.com within 14 days of purchase with your order number and, where relevant, a screenshot of the error message. We respond within 3 business days. Approved refunds are returned to the original payment method; processing time depends on your bank or payment provider (usually 5–14 business days).
4. Chargebacks
Please contact us before opening a dispute with your bank. Chargebacks on orders that were correctly delivered and redeemed may result in the order being reported as fraudulent to the payment provider.
5. Your statutory rights
This policy does not affect your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and other applicable law.